Social Care & Reputation Management

Taking the time to listen and interact with people through social care & reputation management is what sets us apart. We listen like friends, respond like humans, and prioritize like a business.

 

Conversations don’t just happen face to face anymore

Businesses have to maintain a social presence to engage their audience, but also manage their reputation to their followers as frequently as possible. Our goal is to inject humanity into online customer service through social care & reputation management. We believe social media provides the perfect catalyst to elevate customer service opportunities, resolve customers’ issues, and develop brand champions to make an impact on customer sentiment and your online reputation.

 

Maintaining a conversation with customers sets good businesses apart from the rest. Connecting with customers builds relationships, and makes new ones. The strength of a business’s online relationship with their customers is a measure of their reliability and their perceived credibility in their industry.
In today’s market, customers want to know that the businesses they buy from are listening. They want to share their positive experiences as well as negative comments, and they want to do it socially. Answering a positive comment can make a supporter into a champion for your brand while responding to negative criticism can repair a relationship and keep any unfavorable comments from spreading. We are experts at maintaining constant professional communication using social engagement.

 

SUCCESS STORY

Chatterkick Helps The Maids Clean Up The Competition Online

Beth and her team at chatterkick have a knack for stirring up conversation for the betterment of our brand through social media channels.

— Amy Olson, Vice President of Customer Experience at The Maids —

 

Need help maintaining social media site for your business? We are here to help.

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